General

How it works Workana

• What is Workana?
• How much does it cost to use Workana?
• How does Workana guarantee my payment?
• How is the commission calculated at Workana?
• Why are we asking for personal data from our users?
• How to close my Workana account

Types of projects

• Types of projects: hourly and fixed price
• How do hourly projects work?
• Workana Time Report for hourly projects
• How to make a video call?
• How to finish a project by hour
• I need to change a rating I've given

How the projects work

• How do projects at Workana work?
• Project Steps
• How messages moderation works in Workana
• How can I release funds to a worker?
• How do I set up my email notifications?
• Extensions - What are they and how do they work?

Workana´s policies

• Workana Policies
• WORKANA TERMS AND CONDITIONS
• Refund policy at Workana
• Cancellation Policy for hourly projects
• Privacy and Data Protection Policy

Moderation

• Why not to send your contact details at Workana?
• When can I get a non-compliance (breach)?
• Arbitrations
• Account Termination Policy
• Reasons for suspension of bids and accounts closure
• How may a project be cancelled? Self-mediation

Payments

• How it works the automatic release of funds?
• How to link/unlink a Credit Card?
• How does Workana's local currency view work?
• How does the local currency view work for Argentina, Mexico or Brazil?
• In what currency is the commission between client and freelancer calculated?
• Commission for voluntary exclusion

Other Questions

• About Fairwork´s projects
• About sharing contact or payment information outside Workana
• I need to change a rating I've given
• Is it safe to give my personal information?
• Workana Social Media contest rules
• “REAL PEOPLE, REAL PHOTO” - CULTURAL CONTEST