During the development of a project, new tasks, adjustments, or ideas may come up that were not included in the initial agreement. In these cases, the client and the professional can use an extension to add this additional work to the original project.
After discussing and agreeing on the new requirements, either the client or the professional can create one or more extensions directly from the main project panel.
An extension works similarly to a new project, but remains linked to the original project. This makes it possible to add new tasks, amounts, and deadlines without creating a completely separate project.
In addition, all communication remains centralized. Messages related to the extension are linked to the communication of the original project, making it easier to keep track of the entire history and keeping all the information organized in one place.
Now that you know how project extensions work, let’s take a look at all the details so you can make the most of them. 🧐
After discussing the new requirements with the professional, the client (or the profissional) can create an extension (or several) directly from the main project panel. When doing so, they must indicate the details and value of the new project:
Once the extension has been created and the security deposit has been paid, the professional can view the original project and the extension(s) within the same panel and also in their list of projects:
Thus, and in order to make its development easier, all messages will be centralized in the main project 😉
I’m a client. How can I accept or reject an extension proposal from a professional?
If the professional you’re working with sends you an extension request and you don’t want to proceed with it, you can reject it without any commitment or additional cost. :)
When the professional proposes an extension, you’ll receive a notification in your dashboard.
Once you access the project and go to the “Extensions” section, you’ll have the option to approve or reject the proposal. 🙂
I’m a freelancer. How can I create an extension?
If you’ve already agreed with the client to add new tasks to the project, or if you’d like to offer new developments or ideas for the project you’re working on, you can propose an extension to your client. 😉
To create the extension, go to the project and complete the “Add new extension” section with the extension name and amount:
Once the extension has been created, the client can accept or reject the proposal without any commitment or additional cost.
If the client accepts it, they will then need to make the escrow payment so you can start working on the extension.
We’ll notify you when the client accepts your extension proposal and again once the escrow payment has been deposited, so you can move forward with the work. 👍
What happens if, as a freelancer, I don’t want to proceed with an extension created by the client?
As with regular projects, freelancers have a specific period during which they can withdraw from an extension without affecting their profile.
However, unlike regular projects, the period to withdraw from an extension is 7 days from the date of the contract.
To reject the extension, the freelancer must access the project and open the options menu displayed to the right of the extension. By clicking the three dots, a menu will appear with several options, including “Reject extension.”
Once the extension is rejected, the freelancer will be removed from the extension, and their profile will not be affected. 😊
What happens if there are issues with the extension and a dispute needs to be opened?
If issues arise after work on the extension has started, the extension can be canceled through self-mediation or, alternatively, through arbitration.
How do ratings work for projects with extensions?
Each extension can be completed, delivered, and rated independently. However, since extensions are part of a main project, the final rating for the project will be calculated based on the average rating of the main project and all its extensions.
For example, if the main project receives a 5-star rating and the extension receives 3 stars, the project will have a final rating of 4 stars. If additional extensions are added, the average will be updated each time an extension is completed.
This average rating will apply to both the freelancer’s and the client’s rating.
Why is the rating averaged?
Since extensions are created to add tasks to a main project, the project and its extensions can be considered as a single project divided into different stages.
Therefore, once the freelancer and client have agreed on the tasks included in the extensions, the client has accepted the extension, and the freelancer has not rejected it within the 7-day period, both parties commit to carrying out the agreed tasks. 🙂
If you have any questions or need assistance, please contact us. We’ll be happy to help! ;)