Cancellation Policy for hourly projects

How does Workana work?

Workana is a platform that connects customers and professionals to work remotely. Workana projects can be paid for a fixed value or per hour worked.

In projects per hour, both the employer and the professional have access to a Work Journal. There professionals record the hours worked. After this registration, the employer must approve or reject those hours. If they would be approved, the payment thereof is automatically released to the professional. If instead the hours are rejected, they are not paid.

If the hours are approved, the professional gets paid automatically, so a refund is no longer possible, even if the project between closed.

The professional has 24 hours after the guarantee deposit is made, to be able to withdraw from the work without any penalty.

However, if contact information is exchanged between the freelancer and the client, this 24-hour rule cannot be applied.