The ratings available in the profiles of each user are made only once, the client rates the freelancer's performance and the freelancer rates the experience of working with the client. 😉
Workana does not alter, modify or edit the ratings issued, as they are a unique, personal experience that must be faithful to the result of the hiring. 👍
These are our reasons:
- It would undermine the credibility of Workana and therefore of all its users. One of the best aspects of Workana is that the ratings are verifiable. The money and work have passed entirely through the platform, so we know that the service was performed. If we allow changes, it will affect the confidence a future user may have in our service.
- Changing a rating once the counterparty's rating has been made public is unfair. A key mechanism of how ratings work at Workana is the ability to rate before you know how you will be rated. In this way we are not influenced by what the other said about us and our rating should be more sincere.
- Before releasing the funds and qualifying we must ensure that the project is complete and correct. The rating must be issued when the project is finished and there is no longer a need for exchanges, so there should be no demands after this step.
Projects closed by mediation also have the possibility of rating, this is because mediation is an autonomous procedure between the users involved and therefore subject to rating (reports of the experience between the parties in the project). Unless there is a breach in the project.
What happens if I do not give a rating to the counterparty? This point is very important! When you decide to waive your right to express a free and honest opinion about your experience, we will consider that everything was ok, then, after 15 days, the system will give your counterpart 5 stars, which is the maximum rating, and that rating will be will be displayed on your profile.
The qualification is a very important resource in Workana, many users take into account the profile rating history before hiring or submitting a proposal. 😉