In the event that it is necessary to cancel the project, the client has the option to initiate the mediation process. In this instance, which has no charge to either party, the client and the professional initiate a negotiation in which they decide on the work done, how to divide the amount deposited in guarantee and the rights of the work already delivered, if any.
Before starting this process, make sure to recover all access (usernames and passwords) that you have given to the freelancer to carry out the project.
Additionally, if the freelancer completed part of the work, and you will give him a percentage of the project amount, you need to have that work in your hands at the time of starting the process. Once the mediation is completed, the project will be closed and you will not be able to claim any work from the freelancer.
To start the cancellation process, enter to the project and click on the button ''start mediation process''
After that, the system will display a series of comments before moving on. After reading them, accept the terms and click the button and you can proceed:
At this point, the system will present you with the mediation form, which you need to complete to continue.
Percentages of the funds to be paid: At this point, you define what percentage of the funds you wish to release or not. Whether you decide not to release anything, or part of it, you only need to enter the number. Example, 0 (you don’t want to release anything), 20 (if you want to release 20%).
How does the process continue?
Upon receipt of the cancellation bid you have just submitted, the other party has the option to accept it, to make a counter-bid or to request arbitration. If there is no response within the period of the corresponding mediation - which can be from 24 to 72 hours, it will be considered as automatic accept.
If the other party decides to accept your bid, the project will be cancelled and the funds will be distributed as agreed.
If the other party decides to submit a counter-bid, you can accept it, you can send a new counter-bid or request arbitration to Workana.
NOTE: If you are a client and you are credited with some or all of the funds, they will be available in your profile. There, you can use them for a new project payment or to request a refund.
- At the end of a mediation, both the client and the professional rate each other. In case of not being qualified in 5 days, Workana will assign 0 stars to each of the parties.
- Either party may receive a breach in their profile if Workana considers that what was initially agreed in the project has not been complied with.
When a project is finalized through mediation or arbitration, the 4.5% fee for Workana's service will not be refunded.
IMPORTANT: All projects cancelled by mediation or arbitration are reviewed by WORKANA, which may determine a breach, even if the parties have reached an agreement, if it considers that the original agreement has not been complied (see Breach Reasons )