If you're unable to verify your phone number, check the situations below to find the solution that applies to you.
📲 I haven't received the verification code
You can verify either a mobile phone or a landline. If you don't receive the code on one, you can try verifying a different phone number.
When entering your phone number, make sure to include:
Country code + area code + phone number
Sometimes, your phone carrier may take a few minutes to deliver the verification code. If you don't receive it, wait a few minutes and request a new code.
The code I received is invalid
If the code arrives but is shown as invalid, it may have expired because of a delay in delivery.
Simply request a new code and try again.
🔢 My phone number is already linked to another account
A phone number can only be associated with one Workana account, even if the other account has been canceled.
The number is linked to an account I previously canceled
You don't need to create a new account. We can reactivate your previous account so you can continue using it.
The number is linked to an active account that isn't mine
Because the number is already associated with another active profile, it cannot be transferred to a different account.
In this case, you'll need to use a different phone number to verify your account.
🔒 Who can see my phone number?
Your phone number is not publicly visible.
Once verified, it becomes a unique identifier linked to your profile. It cannot be transferred to or used on another profile, and it cannot be removed.
Your phone number is not visible to clients or other freelancers. Only you and the Workana Support team have access to this information.
⚠️ I've reached the maximum number of verification attempts
If you see a message saying that too many verification attempts have been made, submit your request through our form https://forms.gle/CdGtMkbJR15hWhWp6
We'll manually register your phone number in our system.
This process can take up to 48 business hours.