Introduction
If your account has been suspended, it means that a violation of Workana's policies has been detected. During the suspension period, you may not be able to access certain platform features or services.
Suspensions may last 15, 30, or 60 days. In the event of repeated suspensions, the account may be permanently closed.
Why can an account be suspended?
Accounts may be suspended when a violation of Workana's policies, terms, or security rules is identified.
Before requesting a review, it is important to understand the main reasons why an account may be suspended.
👉 Why might my account be suspended?
We recommend reviewing this article to understand the reason for the suspension and the policies applicable to your account.
What can I do while my account is suspended?
The suspension primarily limits your ability to submit new proposals during the applicable suspension period.
However, the suspension does not prevent you from continuing to work on projects that are already in progress.
While your account remains suspended, you can:
- Continue working on your projects that are already in progress.
- Maintain communication related to those projects.
- Receive payments corresponding to your projects.
- Withdraw your funds as usual, as long as you meet the usual conditions and requirements for making a withdrawal.
What you will not be able to do during the suspension period is submit new proposals to apply for projects.
Can I request a review of my suspension?
Yes. If you believe there is additional information that should be taken into account, you can request a review of what happened from our Support team.
For us to analyze the case, it is important that you provide all relevant information and clearly explain the situation.
Keep in mind that requesting a review does not guarantee that the suspension will be lifted. The decision will depend on the analysis of the case and the applicable policies.
Basic steps for reviewing the suspension
- First, review the article about the reasons why an account may be suspended.
- Identify, to the extent possible, the reason stated in the suspension notification.
- Contact the Support team through Workana's official channels.
- Briefly explain your situation and request a review of your case.
- If you have relevant information or documentation, include it in your request.
Important information about your Benefits Plan
If your account was suspended while you had an active Benefits Plan, the suspension does not pause or stop the plan's validity period.
The Benefits Plan period will continue to run during the suspension and is not refundable for this reason.
The only exception applies to cases in which the Benefits Plan was purchased less than 7 days ago, in accordance with the applicable conditions for requesting a refund.
For this reason, if you have an active Benefits Plan, keep in mind that requesting a review of the suspension will not stop the validity period or automatically generate a refund.
What happens after I request a review?
The Support team will review the information provided and communicate the corresponding instructions or decision to you.
We recommend not submitting multiple requests about the same case, as this may make tracking more difficult. If the Support team requests additional information, respond in the same thread or support channel.
Conclusion
If your account has been suspended:
- First, review the reason for the suspension and the related policies.
- During the suspension, you will not be able to submit new proposals.
- You can continue working on projects that are already in progress.
- You can withdraw your funds as usual, as long as you meet the usual requirements.
- You can request a review from our Support team if you believe your case should be reviewed.
- A review request does not guarantee that the suspension will be lifted.
- If you have an active Benefits Plan, it will remain valid during the suspension and cannot be paused. A refund may only be requested when applicable to a purchase made less than 7 days ago.