Workana has policies and Terms of Use that all users must follow to help maintain a safe and reliable environment.
When conduct that violates these provisions is identified, the platform may take action against the client's or freelancer's account, including suspending the ability to submit proposals or closing the account.
Some of the reasons that may cause bids to be suspended or an account closure (not limited to these reasons alone) include:
- When there is an offer or request for payment outside the platform.
- When payment information is sent outside the platform.
- When there is data exchange when it is not allowed.
- When there is an external link sent to the client (even Behance link, is not allowed)
- When the freelancer has a breach in more than 50% of the projects executed.
- When self-contracting or contracting between related accounts is detected.
- When referring to the fee of the platform.
- When is request a partial or full advance payment
- When a professional offers copied material as a portfolio or as project delivery.
- When a professional does not answer to a client on a project for more than 24 to 48 hours, according to the particular case or project.
- When a professional does not comply with the delivery deadlines or does not comply with what was initially agreed with the client.
- When a user pressures the counterparty to have a positive rating, or negotiates / agrees on a rating.
- When there is abuse or offensive content between client and professional.
- When a client posts more than one project that does not comply with the site’s policies.
- When a client posts 8 projects without finishing the contract in any of these projects (in case the projects do not comply with our policies, the client can contact our team through our contact page for further explanations).
- When a client does not pay the hours recorded on an hourly project and does not respond to Workana's notifications of pending payment.
- When a user claims a payment to his/her payment operator after receiving a service (the correct process would be to contact us if you have any problem, you can consult our support team, we maintain refund policies that do not require claims)
- When Workana identifies any type of relationship between a user and other suspended or closed accounts (in such cases, Workana will not provide any information about this relationship).
What is the difference between proposal suspension and account closure?
A proposal suspension is a temporary measure that prevents freelancers from submitting proposals for new projects for a specified period. However, this restriction does not necessarily prevent them from continuing to work on projects that are already active, provided those projects remain enabled.
Account closure means losing access to the platform due to a violation of Workana’s policies or Terms of Use. Depending on the circumstances and severity of the situation, this measure may be applied directly, without a prior suspension.
How long can a suspension last?
A proposal suspension may be imposed for a specific period, depending on the circumstances of each case. It may serve as a warning or as a measure taken before an account is closed.
Suspension periods can range from 15 to 180 days.
Please note that Workana may suspend or close an account at any time, at its discretion and in accordance with the platform’s policies and Terms of Use, with or without prior notice.
What happens to projects that are already active?
If your account has active projects when a proposal suspension is applied, our team will review each project and may take the appropriate measures in accordance with Workana’s policies and Terms of Use.
As long as no specific restriction has been placed on a project, you can and must continue working on it until it is completed.
Communication with clients regarding projects that remain active and enabled will continue to be available, allowing you to stay in touch as needed and fulfill your commitments.
Please keep in mind that a proposal suspension affects your ability to apply for new projects, but it does not exempt you from fulfilling your obligations under existing projects.
What happens when the suspension period ends?
Once the suspension period ends, the account may either be reinstated or closed, depending on the outcome of the review.
If the account is reinstated, you will be able to submit proposals again, and the connections included in your subscription plan will be restored accordingly.
If the account is closed, you will lose access to Workana and will no longer be able to use the platform.
Can I request a review of the measure applied to my account?
If you believe the measure applied to your account should be reviewed, you can contact our team through the Workana contact page.
We recommend including details about your situation and any information you consider relevant so our team can review your request.
Can I create a new account if my previous account was closed?
No. If an account is closed due to a violation of Workana’s policies or Terms of Use, the freelancer or client cannot create a new Workana account.
Creating another account to bypass a previous restriction or account closure may also result in further action.
For more information about the rules for using the platform, please refer to our Workana Policies.