If you have a weekly payment that has not been processed, this guide will help you understand the possible reasons and the steps you can take to check its status. The most common causes are that your available balance is below the minimum amount required by the payment processor or that a Workana policy has not been met.
How to request an Weekly Withdraw: https://help.workana.com/hc/en-us/articles/360041460154-How-to-request-an-Weekly-Withdraw
⚠️ A scheduled payment is not processed when the payment cannot be completed on the expected date. This may happen if your account balance is insufficient or if the payment is subject to a policy, restriction, or security validation.
Signs that your payment has not been processed
The payment appears as not processed in your account.
You receive a notification indicating that additional review is required.
The payment amount has not been deducted from your balance on the scheduled date.
Basic troubleshooting steps
Review the following points to identify the most likely cause of the issue:
1. Check that you have sufficient funds: Make sure your available balance meets the minimum amount required by the payment processor. For Payoneer, the minimum amount is USD 50.00.
2. Review your withdrawal method: Check whether any restrictions or blocks could prevent the payment from being processed.
3. Verify your payment details: Make sure the information registered in your account is correct and up to date.
4. Check your account transactions: Confirm that the funds are available in your balance before the scheduled weekly payment date.
Contact Support
If your scheduled payment is still not processed after completing the steps above, contact Support and include the following information:
The date on which you received the payment.
The payment amount.
Whether you received any error message or notification.
A screenshot, if available.
⚠️ Scheduled payments may fail for temporary reasons or due to automatic security and compliance checks.
Payment periods span 5 days: from the 1st to the 5th and from the 16th to the 20th of each month. Therefore, you may receive your payment on any day within the corresponding period.
Please note that payments are not processed on weekends or public holidays.