Benefits Plans will make your experience even easier. With them, you’ll be able to withdraw your money whenever you want, apply to a larger number of projects, get Premium Support, and much more. Here, we’ll explain how they work and what their benefits are. 🙂
What types of plans can I access?
When joining the platform, all users automatically have access to the FREE plan.
As the name suggests, this plan is completely free of charge. The number of weekly contacts available is determined by the Workana Achievement System, and you can only choose one category to display on your profile.
This means that you will only be able to contact clients within the category that matches the one selected on your profile. You can also take one of our certification tests, but only once.
- Beginner Plan: Unlike the Free plan, this plan gives you access to 7 weekly contacts (proposals). It also allows you to make withdrawals twice a month (at the beginning and in the middle of the month). You have access to Workana certifications and can take 1 test every 30 days.
- Professional Plan: Includes all the benefits of the Beginner plan, but with 17 weekly contacts, the option to make internal video calls with clients, and the ability to make withdrawals every Wednesday. You can take certification tests without limits.
- Explorer Plan: Includes all the benefits of the Professional plan, plus 52 weekly contacts and priority support (live chat).
Please note that weekly connections do not accumulate.
They are renewed every Monday (throughout the day). For example, if you are entitled to 52 connections per week, your connections will be reset to 52 every Monday, regardless of whether or not you used the connections from the previous week.
1 - How can I access the different types of plans?
Simply go to https://www.workana.com/en/plans (while logged in with your usual account) and click on the plan you are interested in.
2 - How is the plan paid?
Once you subscribe to a plan, it will become active and will be automatically charged once a month, on its renewal date, either from your profile balance or from the card you used to subscribe.
Note: If you subscribed to the plan using a credit card but have funds available in your profile, the payment will be deducted from your available balance.
To keep the amount corresponding to the plan available in your account, go to “Configure withdrawal methods” and select the option “Keep balance for membership payment.” This way, we can send your available funds normally while always keeping the plan amount available. 🙂
Note: What happens if I don't select the option to keep my balance and there are not enough funds in my profile for the payment?
If you do not have this option selected and there are insufficient funds available to pay for the plan, we will send you an email with instructions on how to complete the payment and bring your account up to date. 🙂
3 - I want to change my plan. How can I do it?
If you want to upgrade to a higher plan than the one you currently have, you can do so at any time from your profile by paying only the difference in price. How?
Go to https://www.workana.com/plans and click the “Upgrade Plan” button on the plan you want.
The system will then redirect you to the payment page, where you can pay the full price of the new plan.
However, if you upgrade before the expiration date of your previous plan, we will refund the amount corresponding to the unused days of your previous plan.
This amount will appear under “My Account Movements.” If you would like to receive the amount as a refund, you will need to contact us to request it. 😉
If you want to switch to a lower plan than the one you currently have, you can make the change from your profile at any time.
To do this, go to https://www.workana.com/plans and click “Select” on the plan you want.
In this case, you will keep the benefits of your current higher plan until its expiration date. After that, the price and benefits of the new plan you selected will apply. 😉
4 - I subscribed to a plan, but I changed my mind. Can I cancel it?
Yes, you can cancel it at any time. You just need to go to https://www.workana.com/plans again and click on the plan you want to cancel.
Once you cancel the plan, you will keep its benefits until the corresponding expiration date, and after that, you will automatically return to the Free plan. 🙂
5 - I received a proposal suspension. What happens to my plan?
If you violate the platform’s Policies, your plan will remain active on your account until its established expiration date. It is not possible to postpone the plan until after the suspension, nor can it be refunded, either fully or partially.