How do I request a refund?

To withdraw funds from your Workana account that have not been earned as a professional on the platform, you will need to request a refund.

Remember that the withdrawal settings are only valid for money earned on the platform as a professional.

It is important that the amounts are ready for the refund!

In other words, the project has already been cancelled in the system (through mediation or arbitration) and the amount is already returned in your transaction account: https://www.workana.com/en/my_finances

To request a refund, simply click on the icon next to the refunded amount in your account transactions. And confirm the request:

About deadlines after the refund request:

The process is managed from Workana in the next 72 business hours after receiving the refund request (see instructions above).

The refund method will be the same payment method originally used.

• Refunds on credit cards are usually reflected within 10 business days of processing the refund, although in exceptional cases it may take a little longer, not exceeding the 30 business day period.
• If you made the payment with your PayPal account, once we manage the refund, it may take up to 24 business hours to be reflected in your account.

In case the amounts are not in your account movements, please contact us: https://www.workana.com/en/contact/