Warranty with Workana Time Report

Ensuring your payment on hourly projects with Workana Time Report

We want you, as a freelancer, to be able to work easily through Workana. A big part of this goal is to know your payment is assured when you do your work well. On hourly projects, this warranty is given by using Workana Time Report (WTR). If you don’t know it yet, you can learn about it here.

In order to ensure your earnings, you must report your hours using this tool. Why? Because doing so allows the client to receive details about your work. This way, they can follow up on the hours registered by our secure software and, if they so desire, they are also able to review the printscreens of the time you dedicated to any given task.

Does this mean that all hours reported through WTR will be paid?

No. The client must first approve your worked hours. If they are rejected, our normal mediation process will be take place.

Important: From the moment the system warns the freelancer that the hours registered are in error in payment, the freelancer must not continue recording new hours of work.

These hours that are recorded after the payment error notice will not be guaranteed by Workana. Only the first recorded hour that generated the error.

What happens to hours reported manually?

We know that, in many cases, you will work and report hours manually. This isn’t a problem when a trustworthy relationship already exists between you and your client. However, these hours will not be guaranteed in case they are rejected or in case there are problems with your client’s payment method.

What does this mean, that manually reported hours aren’t guaranteed?

There are two possibilities. The first one is that your client may reject your hours. In this case, you can’t dispute the charges of these hours and you must accept that the client won’t pay for your work. We recommend that you try talking to him about it to find a solution. The second possibility is that the client approved the payment but their payment method failed or doesn’t have sufficient funds. In this case, Workana will remove these funds from your account until the client pays.

We believe that the usage of WTR helps professionals report hours in a more organized manner. Thus, it adds security and trust to your relationship with your clients. When you report hours manually, it is normal to forget to report them as you work, and report them all at once by the end of the week or, sometimes, many weeks at once. This generates problems for the client (they can’t know if what you reported is correct) and for you (if you didn’t take personal notes of what you did during these hours you reported, you won’t know exactly what you did then).

Do you wanna know more about WTR?

Workana Time Report for hourly projects

You can Download Workana Time Report HERE.